Introductions
Section 1: Some basic Psychology
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How we make sense of the outside world: The Communication Model (8:08)
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Traffic lights, torchbeams and perception - the impact of our filters (15:02)
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Internal Processing - how we think & feel (7:21)
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The interview story - how internal pictures, sounds, self talk affect how we ‘tick’ - footage from live training (14:23)
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Activity: List 12 things (4:41)
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Quiz: Check your understanding of Section 1, Perception, Thinking & Behaviour
Section 2: Understanding and Managing our 'State'
2.1 Managing our State - Changing External Behaviour
2.2 Managing our State - Changing Internal Thinking
2.3 Managing our State - Changing Internal Feeling
Section 3: Understanding and Influencing Others
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Understanding Difference (5:21)
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Preferred Senses ('Representational Systems') (12:49)
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Does some people’s behaviour drive you crazy? The impact of Preferred senses described - video extract from live training (22:15)
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Influencing Language - the 'When' word (3:34)
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Influencing Internally and Externally Reference People (9:25)
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Getting better Rapport (28:27)
Section 4: Practical Effectiveness
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Keys to Successful Change (0:56)
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Getting the Present State in Perspective (3:55)
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Setting Outcomes you are likely to Achieve (13:21)
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Successful Change - get problems in perspective, and clear about what you want! Video extract from live training (18:01)
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Blame Frame or Outcome Frame (5:01)
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Circle of Concern vs Circles of Influence (3:42)
Summary and Resources
